Returns & Exchanges
At Secretreza, we stand behind our laser hair removal technology and offer a 90-day money-back guarantee to ensure you achieve the smooth results you deserve. If you are not completely satisfied with your purchase, our streamlined return process ensures a hassle-free experience.
Initiate Your Request
Contact our dedicated support team within 90 days of delivery with your order number and proof of purchase to begin the return authorization process.
Prepare Your Device
Ensure the Secretreza handset and all original accessories are securely packed in their original packaging to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing